Telecom Help Desk Technician
Posted date [Aug-07-2017]
(ID: 4681)
Location: Cedarhurst, NY
Job Type: Full Time

Job brief:





We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer/phone systems. You will answer queries on basic technical issues and offer advice to solve them.



Includes:
-Serving as the first point of contact for customers seeking technical assistance over the phone or email
-Performing remote troubleshooting through diagnostic techniques and pertinent questions
-Determining the best solution based on the issue and details provided by customers

Responsibilities:
-Serve as the first point of contact for customers seeking technical assistance over the phone or email
-Perform remote troubleshooting through diagnostic techniques and pertinent questions
-Determine the best solution based on the issue and details provided by customers
-Walk the customer through the problem-solving process
-Direct unresolved issues to the next level of support personnel
-Provide accurate information on IT products or services
-Record events and problems and their resolution in logs
-Follow-up and update customer status and information
-Pass on any feedback or suggestions by customers to the appropriate internal team
-Identify and suggest possible improvements on procedures



Requirements:
-Proven experience as a help desk technician or other customer support tech role
-Tech savvy with working knowledge of office automation products, databases and remote control
-Good understanding of computer systems, mobile devices and other tech products
-Ability to diagnose and resolve basic technical issues
-Proficiency in English
-Excellent communication skills



Please email your resume to: Horowitzavi@gmail.com

Candidates will not contact you directly. Any relevant candidates will be forwarded by our staff.
Job Title Telecom Help Desk Technician
Post Details
Title/Function
Start Date
Location Cedarhurst, NY
Deadline
Category
Job Type Job Type -> Full-time
Experience Level
Classification Job Classification -> Other
Industry
Salary
Required Qualifications
Desired Qualifications