Technical Leader
Posted date [Jul-11-2017]
(ID: 4660)
Title: Technical Leader

Office location: Brooklyn NY

Competitive salary package

A rapid growing Low Voltage and Telecom provider is seeking an effective Tech Leader who will establish a technical vision with the tech team and work with the field techs to establish productive outcomes.

The competent technical team leader will possess a combination of both problem-solving and innovation skills to attend to several technical production challenges.

Duties and Responsibilities:

Review ticket queue for new help tickets on a regular basis

Prioritize outstanding tickets and delegate accordingly to team
Ability to schedule and distribute tasks/service calls to offsite teams
Work consistently and quickly to resolve the cases they are qualified to handle

Document case actions during resolution process and log all interactions

Stay current with IT environment, changes and updates

Research diligently to find solutions for problems

Identify and escalate problem tickets and urgent situations to the proper resource

Create and develop performance report, delivery method, scope of work, and general duties records

Go occasionally to clients for project briefing, consultation, installation

Help out in managing customer demands to ensure maximum satisfaction

Engage in the negotiation of customer job demands and specifications as regards to labor and material


IP Telephony Experience

Support Help Desk.

CCTV and Card access configuration (Not a must, will train if necessary)

Experience with Hardware troubleshooting and repair

Intermediate level Microsoft Office/Microsoft Desktop OS support experience

Basic networking knowledge

Please email your résumé matching the skill-set above to:

Candidates will not contact you directly. Any relevant candidates will be forwarded by our staff.
Job Title Technical Leader
Post Details
Start Date
Location Brooklyn, NY
Job Type Job Type -> Full-time
Experience Level
Classification Job Classification -> Other
Required Qualifications
Desired Qualifications