A rapid growing Low Voltage and Telecom provider is seeking an effective Tech Leader who will establish a technical vision with the tech team and work with the field techs to establish productive outcomes.
The competent technical team leader will possess a combination of both problem-solving and innovation skills to attend to several technical production challenges.
Duties and Responsibilities:
â¢ Review ticket queue for new help tickets on a regular basis
â¢ Prioritize outstanding tickets and delegate accordingly to team
â¢ Ability to schedule and distribute tasks/service calls to offsite teams
â¢ Work consistently and quickly to resolve the cases they are qualified to handle
â¢ Document case actions during resolution process and log all interactions
â¢ Stay current with IT environment, changes and updates
â¢ Research diligently to find solutions for problems
â¢ Identify and escalate problem tickets and urgent situations to the proper resource
â¢ Create and develop performance report, delivery method, scope of work, and general duties records
â¢ Go occasionally to clients for project briefing, consultation, installation
â¢ Help out in managing customer demands to ensure maximum satisfaction
â¢ Engage in the negotiation of customer job demands and specifications as regards to labor and material
â¢ IP Telephony Experience
â¢ Support Help Desk.
â¢ CCTV and Card access configuration (Not a must, will train if necessary)
â¢ Experience with Hardware troubleshooting and repair
â¢ Intermediate level Microsoft Office/Microsoft Desktop OS support experience