Project Chizuk

Go back to the Job List

This post has expired! It was posted more than 372 days ago.

Technical Leader

Posted by: Tova

Posted date: Jul-11-2017

Location: Brooklyn, NY

Title: Technical Leader












Office location: Brooklyn NY


Competitive salary package





A rapid growing Low Voltage and Telecom provider is seeking an effective Tech Leader who will establish a technical vision with the tech team and work with the field techs to establish productive outcomes.





The competent technical team leader will possess a combination of both problem-solving and innovation skills to attend to several technical production challenges.





Duties and Responsibilities:


Review ticket queue for new help tickets on a regular basis


Prioritize outstanding tickets and delegate accordingly to team
Ability to schedule and distribute tasks/service calls to offsite teams
Work consistently and quickly to resolve the cases they are qualified to handle


Document case actions during resolution process and log all interactions


Stay current with IT environment, changes and updates


Research diligently to find solutions for problems


Identify and escalate problem tickets and urgent situations to the proper resource


Create and develop performance report, delivery method, scope of work, and general duties records


Go occasionally to clients for project briefing, consultation, installation


Help out in managing customer demands to ensure maximum satisfaction


Engage in the negotiation of customer job demands and specifications as regards to labor and material





Experience:


IP Telephony Experience


Support Help Desk.


CCTV and Card access configuration (Not a must, will train if necessary)


Experience with Hardware troubleshooting and repair


Intermediate level Microsoft Office/Microsoft Desktop OS support experience


Basic networking knowledge








Please email your résumé matching the skill-set above to: Horowitzavi@gmail.com
JB_mysql_query(SELECT t2.field_label AS FLABEL, t1.* AS ID, t2.field_comment AS FCOMMENT FROM form_fields AS t1, form_field_translations AS t2 WHERE t1.field_id=t2.field_id AND lang='EN' AND section='1' AND form_id='1' ORDER BY field_sort ) - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AS ID, t2.field_comment AS FCOMMENT FROM form_fields AS t1, form_field_translati' at line 1You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AS ID, t2.field_comment AS FCOMMENT FROM form_fields AS t1, form_field_translati' at line 1