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Software Support Representative
Posted date [Jun-07-2017]
(ID: 4642)
Medforce Technologies


Software Support Representative

Medforce Technologies is a fast-growing software company that develops leading edge process management tools to improve productivity and enhance decision-making for clients. We focus primarily on healthcare, one of the country‚s most dynamic industries, giving organizations easy access to the data, insights, and information they need to succeed.

Our ideal candidate is tech savvy, personable and holds themselves to a high standard, with a strong desire to make things right. You will be the person our customers go to with questions, concerns and challenges and you must have energy, patience, and a drive to steward issues to resolution. Part detective, part teacher, part coach, and part repairman‚ you must be able to multitask while maintaining an empathetic, professional, and highly responsive attitude. This position is client-facing, but also requires internal collaboration, and attentive documentation/communication skills are a must.

ROLES AND RESPONSIBILITIES

The Tech Support team is an essential resource for our clients to ensure their systems are fully functioning. From answering simple questions to uncovering bugs to be fixed, each representative plays a critical role in keeping our customers happy. This position supports our customers in using our software, which is built entirely in-house and is either hosted on their servers or used in a SaaS model, hosted on our servers.

Responsibilities include:

· Take incoming customer support calls. Analyze and troubleshoot the issue at hand to provide timely resolution.

· Evening and remote weekends on call.

· Create and manage templates and data imports for clients.

· Ensure appropriate follow up for all assigned support tickets, including obtaining information from other sources (internal and external) as needed.

· Maintain detailed records on customer issues and attempted fixes and issue resolution.

· Provide Medforce management with information on issues that might affect other customers as you become aware of them. This requires being attuned to known software issues, understanding how the software is being used by customers, and recognizing when issues are specific to customers or related to product deficiencies.

· Stay up-to-date on technology changes and new technologies as they are available, including but not limited to updates in Medforce products, features and functionality.

· Provide management services for online SQL server

· Work toward 100% customer satisfaction of the Tech Support team by diligent attention to the tickets you are responsible for as well as helping other team members, as needed.

EXPERIENCE AND REQUIRED SKILLS

Demonstrated knowledge of:

· Standard operating hardware and possible bottlenecks such as drives, memory and CPUs

· Advanced computer management and operating software such as firewalls, anti-virus and anti-spyware.

· Advanced scripting for batch files.

· SQL databases and queries, with ability to learn the Medforce database structure under the guidance of a developer

· Strong problem solving skills

· Good time management and multi-tasking skills

· Excellent oral skills and a pleasant personality

¬∑ Ability to maintain a ‚make it right‚ philosophy


https://www.medforcetech.com/about/position/softwa re-support-representative/

Candidates will not contact you directly. Any relevant candidates will be forwarded by our staff.
Job Title Software Support Representative
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