Project Chizuk

Go back to the Job List

This post has expired! It was posted more than 431 days ago.

IT Help Desk Technician

Posted by: Tova

Posted date: Mar-22-2017

Location: Cedarhurst, NY

IT Help Desk Technician
Location: Cedarhurst, NY
Job Type: Full Time
Salary: $50-65K Range


Job brief:
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer/phone systems. You will answer queries on basic technical issues and offer advice to solve them.


Includes:
-Serving as the first point of contact for customers seeking technical assistance over the phone or email
-Performing remote troubleshooting through diagnostic techniques and pertinent questions
-Determining the best solution based on the issue and details provided by customers

Responsibilities:
-Serve as the first point of contact for customers seeking technical assistance over the phone or email
-Perform remote troubleshooting through diagnostic techniques and pertinent questions
-Determine the best solution based on the issue and details provided by customers
-Walk the customer through the problem-solving process
-Direct unresolved issues to the next level of support personnel
-Provide accurate information on IT products or services
-Record events and problems and their resolution in logs
-Follow-up and update customer status and information
-Pass on any feedback or suggestions by customers to the appropriate internal team
-Identify and suggest possible improvements on procedures


Requirements:
-Proven experience as a help desk technician or other customer support role
-Tech savvy with working knowledge of office automation products, databases and remote control
-Good understanding of computer systems, mobile devices and other tech products
-Ability to diagnose and resolve basic technical issues
-Proficiency in English
-Excellent communication skills


Please email your resume asap to: Horowitzavi@gmail.com
JB_mysql_query(SELECT t2.field_label AS FLABEL, t1.* AS ID, t2.field_comment AS FCOMMENT FROM form_fields AS t1, form_field_translations AS t2 WHERE t1.field_id=t2.field_id AND lang='EN' AND section='1' AND form_id='1' ORDER BY field_sort ) - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AS ID, t2.field_comment AS FCOMMENT FROM form_fields AS t1, form_field_translati' at line 1You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AS ID, t2.field_comment AS FCOMMENT FROM form_fields AS t1, form_field_translati' at line 1